Terms & conditions

Terms & conditions

This is a brief summary of the key terms and conditions of the domestic B4RN broadband agreement. The full terms and conditions of the agreement are available on the B4RN website Resources page. It is important that you read the full terms of your agreement before you sign up.

1 Minimum period

Your agreement lasts for a minimum of 1 month, after which you can terminate the agreement by giving us at least 10 days notice. You can terminate the agreement during the minimum period but you may be required to pay certain charges to do so.
Full details of how to terminate the broadband services and the charges which will be applicable for early termination are in paragraph 10 of the terms and conditions.

2 What you can expect of us

We’ll exercise reasonable care and skill in providing the broadband services to you. We’ll do what we can to make the service available at all times and fault-free, but we can’t promise that it always will be.
Full details of this can be found in paragraph 4 of the terms and conditions.

3 Charges / price increases

After payment of the installation pack charge, charges are payable to us on a monthly basis. If any amount remains overdue for more than 7 days after the date on which we notify you that an amount is overdue, then we reserve the right to suspend and/or terminate the broadband services. Full details of the charges in relation to the broadband services can be found in paragraph 6 of the terms and conditions.

4 What we expect of you

We want you to get the most from the broadband services we provide. We do however expect you to use the broadband services responsibly and we have the ability to end the agreement if you do not adhere to the terms and conditions.
Full details of the grounds on which we can terminate the agreement can be found in paragraph 10 of the terms and conditions.

5 How we use your information

Our privacy policy, which forms part of your agreement, sets out our use of your personal information, including details of the parties with whom we may share your personal information.

6 Cooling off period

If you are an individual customer, you may cancel your order for the broadband services at no extra charge within 7 days of the date on which we notify you of the agreed installation date. Full details of the cooling off period can be found in paragraph 10 of the terms and conditions.

B4RN residential contract

B4RN business contract

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